HOW SOON CAN I EXPECT TO RECEIVE MY ORDER?
All of our products are handmade in small batches, so how soon you receive your order will depend on whether or not all the items in your cart are available for immediate shipping. If they are all available, you can expect to receive your package at the earliest 5 business days after we receive your order (your order will be processed within 48 hours and USPS Priority Mail will take 3 days to deliver). If not all of the items in your cart are available for immediate shipping, you should expect to add 2 more days to the processing time. If this is a concern, please contact us prior to placing your order.
WHAT INGREDIENTS ARE IN YOUR SOAP BARS?
All of our soaps begin with an all natural base of saponified oils of coconut, palm and safflower, purified water, glycerin (vegetable-based), sorbitol (moisturizer), sorbitan oleate (emulsifier), and oat protein (conditioner). To this base we may add pure essential oils, exotic nut butters, fruit and botanical extracts, earth minerals, clays, pure vegetable oils, natural mineral colorants, and occasionally some quality, phthalate-free fragrance oils. We may even include some good-for-your-skin household ingredients such as oatmeal, honey and sea salt.
ARE YOUR SOAPS GLUTEN FREE?
The ingredients in our soaps are considered naturally gluten-free, and we try our best not to cross contaminate with known gluten containing ingredients as we make our soaps, but we make no claims to being 100% gluten-free. Since soap is a wash-off product, you should be fine unless you are hyper sensitive to gluten - maybe avoid our Goat's Milk & Honey and Cranberry Fig soaps because we do add non gluten-free ground oats to those. If you have any concerns, please contact us prior to placing your order.
HOW CAN I MAKE MY SOAP LAST LONGER?
To prolong the life of your soap bar, do not place directly in shower spray or allow to sit in water. A slotted soap dish with suction cups is good for this purpose. We also suggest not continually scrubbing the soap bar directly against the skin as this will use up the soap more quickly - instead, rub some soap onto a damp nylon washcloth and agitate until a foamy lather appears.
HOW SHOULD I STORE MY SOAP LONG-TERM?
Store in a cool, dry location away from heat vents and direct sunlight. Over time, the scent of the essential oils may fade, and the soap bar may darken slightly in color, especially white-colored sections. This is due to the nature of the all natural ingredients and the lack of artificial preservatives, and does not mean that it has gone "bad" in any way. Each bar is wrapped in clear plastic with an ingredients label on the back. Keep soap bars wrapped until ready to use. It is best to store individual scents separately - maybe scent your lingerie drawer with your favorite! Your soap bar will also "shrink" slightly over time and the rectangular 4-oz bars may "bow" a bit as the water content continues to evaporate - this is normal! In anticipation of this process, we cut the bars slightly larger than 4 oz. It is better to buy fresh if your plan to give the soap as a gift. To mitigate the "bowing," do the following for long-term storage: place separate scents in a Ziploc bag (so that the strength of the scents will last longer), turn soap bars upside down and weigh them down with a large, heavy book.
WHY IS MY BODY BUTTER SO HARD?
Every batch of body butter and face butter is hand-whipped to a very thick consistency. They are purposely made this way to lessen the chance of them melting in the jar when outside during our summer markets or while being shipped to warmer states. Ambient temperature will determine exactly how hard/soft the butters will be in your home. They will melt almost immediately on skin contact, however - simply scoop out a small amount, melt on fingertips or rub between hands, then smooth into skin. USE CAUTION WHEN FIRST OPENING BODY BUTTERS, LIP BUTTERS, SOLID PERFUMES, ETC... AS THEY MAY HAVE SOFTENED OR MELTED DURING SHIPMENT.
ANY TIPS ON THE BEST USE OF MY BODY BUTTER?
The best way to keep your all natural butters from growing mold is to use a clean spatula to scoop out product and wipe between uses. Do not allow water or fingers to come in contact with the product as doing so may introduce contaminants. These butters will last six months or longer with proper care, and a little bit goes a very long way!
WHY DOES MY BODY BUTTER FEEL GRAINY?
If your butter ever feels "grainy," this means that it has melted partially and then re-solidified. These "grains" will melt immediately on skin contact. This phenomenon is a natural response of shea butter to temperature fluctuations. Simply use as-is or follow these steps to regain smooth texture: scoop butter into a heat-safe container (like Pyrex), set into a pot of gently boiling water and stir until just melted. (Do not allow product to boil as the scent and therapeutic values of the oils will fade.) Remove from heat, set container in a shallow bowl of cool water and continuously stir until thickened. Store at room temperature or refrigerate to harden further. Refrigeration is recommended during summer months if your home is not air conditioned. For an additional fee, we can package your order with a reuseable ice pack to minimize the possibility of your butters melting during shipment.
WHY IS THERE A POWDERY RESIDUE ON MY BODY BUTTER?
If your body butter arrives with a top layer of powdery residue, this is caused by the shea butter and tapioca starch going through temperature fluctuations during shipment. The product is not "bad" in any way. This "powder" is actually very silky to the touch and may be scraped off and used right away. For an additional fee, we can package your order with a reuseable ice pack to minimize this possibility.
WHICH PRODUCTS CAN BE AFFECTED BY HEAT?
Body butters, deodorants, lip butters and perfume sticks may soften or melt at extremely high temperatures. Use caution when opening these products immediately on receipt so that they do not spill. Simply stand upright at room temperature or refrigerate to re-solidify. For body butters that have melted, stir well, freeze for 5-10 minutes then refrigerate until hard. For an additional fee, we can package your order with a reuseable ice pack to minimize this possibility.
WHAT IS YOUR RETURNS POLICY?
Your satisfaction is our goal! If you have any questions or concerns about your purchase, please contact us within 14 days of receipt of your order. We will do all we can to ensure your satisfaction.
If you have any allergies, check the ingredients for each product before purchase. If you are not sure which products will best meet your needs, please feel free to contact us before placing your order. We can make recommendations based on customer feedback and our own experiences, but we make no claims to diagnose, treat, cure, or prevent any disease or illness.
WHAT IS YOUR POLICY REGARDING SHIPPING AND HANDLING?
We currently ship to the Continental U.S. only. We offer a flat rate of $8.00 USPS Priority shipping for orders $49.99 or less. For orders of $50.00 or more after all discounts are applied, we offer free USPS Priority shipping. Please note that any orders weighing less than 16oz will ship First Class whenever possible - if applicable, your shipping cost will be lowered when your order is finalized. Once the package has been shipped you will receive a tracking number via email. Please note that once your package leaves our facility it is no longer under our control, and we cannot be held responsible for lost, stolen or damaged packages. Please double check your shipping address for accuracy before finalizing your order.
WHAT IS THE DISCLAIMER ABOUT YOUR PRODUCTS?
Our products are not intended to diagnose, cure or prevent any disease. The information provided on this website is not a substitute for a physician's care. All testimonials are from individuals and do not guarantee or imply the same results for everyone. Pregnant women, infants, individuals taking certain medications, and individuals with sensitive skin or any serious medical condition should use products containing essential oils with caution - if unsure, consult with a physician or medical professional before use. As with any new skin product, a patch test should be done before use. If irritation occurs, discontinue use. Avoid eye area. Often, our products look and smell edible, so please instruct children in proper use and keep away from pets.